Where we ship:
USPS and FedEx are our logistics partners for shipping in the US.
In case of an issue wth your shipment e.g. when a package is returned, delivered to the wrong person, or held up at the post office, we'll ensure that it's resolved as quickly as possible to your satisfaction.
- We ship throughout the US, for orders outside of the US we ask you to order through our European Shop: www.augmentlifeshop.com.
- Worldwide: This includes countries outside of Europe, such as those in Asia, Africa, the Americas, and the Pacific Islands region. To confirm that we can ship to you, please email us at info@augmentlifeshop.com, and we'll be happy to verify your location.
Shipping Services
We offer you to choose the service that fits your needs and timeframes.
Fast Shipping: If you need a package immediately, choose Expedited. Additional costs may apply. If you are not in a hurry but want your package to arrive in under 2 weeks, Economy is probably fine.
Shipping Timeframes
Shipping Help
I need to change the address I gave on the order.
- Changing your shipping address is only possible immediately after placing the order and can, in some cases, be unchangeable even minutes after you have placed your order, depending on the time of day and current shipping volume we are processing.
- If your shipment has been fulfilled and given a tracking ID it is too late to the change the shipping address.
- If you haven't received a shipment notification email, it is usually still possible to change the address. Please send us an email ASAP with the correct address.
- Once the shipment is in the DHL logistics network (has a tracking ID) we cannot change the address, we can only wait for the package to be returned and then send it out again with a corrected address, if you wish to do so.
"The courier didn't ring my bell" OR "My package was delivered to an access point":
- We realise that often your package will be delivered directly to an access point. This is a standard feature of all shipping companies. We did not choose this option for the package. We would have it delivered to your door in every case, but the economics and logistics of delivering packages are what they are. We do not have control or contact with more access than you do to that package. Once we label it and give it to the shipping company, we will cross our fingers and hope you get the package. We will always support you and try to get more information but we have to be clear that we cannot call DHL/UPS/Post NL and ask for a favor or a special service. They don't take our calls and they do not offer us support. We agree sometimes, they don't offer the customer service we wish for, but they are also the best options available for the cost that is paid for the service.
- If you want to 100% guarantee that your package will not be taken to a pick-up point, select Express shipping. By paying the extra fees, you will avoid the lazy courier effect.
The shipment says it was delivered but I didn't get the package.
- If the package is confirmed delivered and you do not have it, and none of your neighbours have it, please get in touch. We'll resolve this for you as soon as possible.